Terms of Service

Overview

This website is operated by Hearvello. Throughout the site, the terms “we,” “us,” and “our” refer to Hearvello. By visiting our website or purchasing from us, you agree to be bound by these Terms of Service.

Use of Our Website

By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have permission from a parent or legal guardian.

You agree not to use our website or products for any unlawful purpose or in a way that may harm, disable, or interfere with the operation of the website.

Product Information

We make every effort to display product information, descriptions, images, prices, and availability as accurately as possible. However, we do not guarantee that all information on the website is complete, current, or error-free.

Hearvello products are intended for general hearing support and daily listening assistance. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Medical Disclaimer

Information provided on this website is for general informational purposes only and should not be considered medical advice.

If you have sudden hearing loss, severe hearing difficulty, ear pain, dizziness, fluid discharge, ringing in one ear, or medically complicated hearing concerns, please consult a licensed hearing care professional.

Orders and Payments

By placing an order, you agree to provide accurate, complete, and current billing, shipping, and contact information.

We reserve the right to refuse, cancel, or limit any order if we believe the order information is inaccurate, fraudulent, or violates these Terms of Service.

Pricing and Availability

Product prices and availability may change without notice. We reserve the right to modify or discontinue any product or service at any time.

If an item is listed at an incorrect price due to an error, we reserve the right to cancel or refuse orders placed for that item.

Shipping, Returns, and Refunds

Shipping, returns, refunds, and warranty coverage are handled according to our published policies.

Please review our Shipping Policy, Return & Refund Policy, and Warranty Policy for more information.

User Comments and Feedback

If you send us feedback, suggestions, reviews, comments, or other submissions, you agree that we may use them to improve our website, products, and customer experience.

You agree not to submit unlawful, abusive, misleading, harmful, or infringing content.

Third-Party Tools and Links

Our website may include links to third-party websites, apps, payment processors, shipping providers, or tracking tools. These third-party services are not controlled by Hearvello.

We are not responsible for the content, policies, practices, or performance of third-party websites or services.

Limitation of Liability

To the fullest extent permitted by law, Hearvello shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms of Service at any time. Changes will be posted on this page, and your continued use of the website means you accept the updated terms.

Contact Us

If you have questions about these Terms of Service, please contact us:

Email: support@hearvello.com

Support Hours:
Monday–Friday
9:00 AM–5:00 PM EST