Contact Hearvello

We’re here to help.

Have a question about your order, setup, fit, charging, or returns? Send us a message and our support team will get back to you as soon as possible.

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Hearvello customer support

Customer Care

Before you contact us

To help us assist you faster, please include your order number, checkout email, and a clear description of the issue.

Email Support

support@hearvello.com

Support Hours

Monday–Friday, 9:00 AM–5:00 PM EST

Order Questions

For shipping updates, please include your order number and tracking number.

Returns & Warranty

We can help with 30-day returns and eligible 1-year warranty questions.

Send a message

Contact Us

Please do not include sensitive medical information. For sudden, severe, or medically complicated hearing concerns, consult a licensed hearing care professional.

Need setup help?

Learn how to charge, wear, adjust volume, and reduce whistling.

Visit Support

Looking for quick answers?

Browse common questions about fit, charging, returns, and safety.

Read FAQ

Tracking your order?

Use your tracking number to view the latest shipping updates.

Track Order