Shipping Policy

Order Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.

During holidays, promotional periods, or periods of high order volume, processing may take slightly longer.

Shipping Time

Estimated delivery time is usually 7–15 business days, depending on your location, carrier service, customs processing, and local delivery conditions.

Please note that delivery times are estimates and are not guaranteed.

Shipping Confirmation

Once your order has shipped, you will receive a shipping confirmation email with your tracking number.

Tracking information may take 24–72 hours to update after the carrier receives the package.

Track Your Order

You can track your order using the tracking number provided in your shipping confirmation email.

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

Hearvello is not responsible for delivery issues caused by incorrect, incomplete, or outdated shipping information provided at checkout.

Delayed or Missing Packages

If your package appears delayed, please allow a few extra business days for the carrier to update the tracking information.

If your tracking has not updated for several days, please contact us with:

• Your order number
• Your tracking number
• The email address used at checkout

Customs, Duties, and Taxes

Depending on your country or region, your order may be subject to customs duties, import taxes, or other fees.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible.

We may request photos, tracking details, or carrier documentation to help review the issue.

Contact Us

For shipping questions, please contact us:

Email: support@hearvello.com

Support Hours:
Monday–Friday
9:00 AM–5:00 PM EST