Shipping Policy

Shipping Destinations

Hearvello currently ships eligible products to:

• United States

Available shipping services may vary according to the delivery address, order value, product availability, and the options displayed at checkout.

Order Processing Time

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Processing may take slightly longer during holidays, promotional periods, severe weather, or periods of unusually high order volume.

Shipping Rates and Estimated Delivery

The following shipping option is available for eligible orders shipping within the United States.

The shipping service, final shipping charge, estimated delivery window, and applicable currency will be displayed before payment is completed. Only the shipping options available for your specific order and delivery address will appear at checkout.

Delivery Estimates

Estimated delivery dates are calculated according to the selected shipping service, processing time, destination, carrier operations, customs processing, and local delivery conditions.

The delivery estimate displayed at checkout is the estimate that applies to your order.

Delivery times are estimates and are not guaranteed. Delays caused by carriers, customs authorities, severe weather, public holidays, or other circumstances outside our reasonable control may occur.

Shipping Confirmation

After your order has been dispatched, you will receive a shipping confirmation email containing your tracking number, when tracking is available.

Tracking information may require 24–72 hours to appear or update after the carrier receives the package.

Track Your Order

You can track your order using the tracking number included in your shipping confirmation email.

Shipping Address

Please make sure your name, telephone number, postal code, and complete shipping address are accurate before completing checkout.

Contact us as soon as possible if you notice an address error. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

Additional shipping or redelivery charges caused by an incorrect or incomplete address supplied by the customer may be the responsibility of the customer.

Delayed or Missing Packages

If your package appears delayed, please first review the tracking information and allow the carrier additional time to complete delivery.

If the tracking information has not updated for several business days, contact us and include:

• Your full name
• Your order number
• Your tracking number
• The email address used at checkout
• Your complete delivery address

Customs, Duties, and Taxes

Depending on the destination and order circumstances, a shipment may be subject to customs duties, import taxes, handling charges, or other government fees.

Any amount collected by Hearvello will be clearly displayed at checkout. Charges not collected at checkout may be payable by the recipient where required by local law.

Lost or Damaged Packages

If your package arrives visibly damaged, photograph the outer packaging, shipping label, product, and damaged area before disposing of the packaging.

If your package appears to have been lost in transit, contact us as soon as reasonably possible so we can review the tracking history and contact the carrier where appropriate.

We may request photos, tracking information, proof of address, or carrier documentation before approving a replacement or refund.

Contact Us

For shipping, tracking, delivery, or address questions, please contact Hearvello customer support.

Email:
support@hearvello.com

Customer Service Phone:
+1 310 290 2245

Support Hours:
Monday–Friday
9:00 AM–5:00 PM Mountain Time (MT)

Store Operator:
NUVEXIO INC

Registered Business Address:
1500 N Grant St Ste R
Denver, CO 80203
United States

Business Information:
Hearvello is a brand operated by NUVEXIO INC.