Frequently Asked Questions

Hearvello offers rechargeable OTC hearing aids designed for adults who want everyday listening support.

Each pair includes two hearing aids, a charging case, ear tips, a cleaning brush, a charging cable, and a setup guide.

Yes. Hearvello products are OTC hearing aids designed for adult everyday listening, including conversations, TV, family time, and daily communication.

Hearvello products are intended for adult everyday listening support.

For sudden, severe, or medically complicated hearing concerns, please consult a licensed hearing care professional before use.

Hearvello products are intended for adults 18+ with perceived mild to moderate hearing difficulty and everyday listening needs.

They are not intended for children, severe hearing difficulty, sudden hearing changes, ear pain, dizziness, or medically complicated ear conditions.

Yes. Each order is checked before shipment, including charging, basic function, appearance, packaging, and accessories.

Hearvello is designed for adults and seniors who want support with everyday listening situations, including conversations at home, watching TV, family gatherings, and daily communication.

Yes. Hearvello uses physical button controls and does not require a phone app for basic use. The charging case, setup guide, and simple controls are designed to make daily use easier.

No. This version is designed for simple daily use without requiring an app. Volume and basic controls can be adjusted directly on the device.

If you are not sure which model to choose, we recommend starting with our free online hearing check.

The check uses simple listening tones and everyday listening questions to help guide your product recommendation.

Test Your Hearing

No. The online hearing check is for general awareness and product guidance only. It is not a medical diagnosis.

If you have sudden hearing changes, severe hearing difficulty, ear pain, dizziness, fluid discharge, or medically complex symptoms, please consult a licensed hearing care professional.

1. Fully charge the devices before first use.
2. Choose an ear tip that fits comfortably and securely.
3. Start at the lowest volume.
4. Gently insert the hearing aid into the ear canal and rotate it slightly until it feels secure and comfortable.
5. Increase the volume slowly until the sound feels comfortable.
6. Wear it for short sessions at first while your ears adjust.

Many users need a few days to adjust to amplified sound. Start with low volume and wear the device for short sessions during the first few days.

Yes. Hearvello is suitable for daily listening support while watching TV, having conversations, or spending time with family.

Yes, it can be used outdoors for general daily listening support. Windy or very noisy environments may affect the listening experience, so we recommend starting in a quiet indoor environment first.

Yes. The pair set is designed for users who prefer support in both ears. New users can start with short wearing sessions before using both devices for longer periods.

The hearing aid should sit securely inside the ear canal without pressure or pain. Try a different ear tip size if the fit feels loose or uncomfortable.

The ear tip should feel snug, but not painful.

Different users have different ear canal sizes. Multiple ear tips help you find a more comfortable and secure fit. A better fit can also help reduce whistling.

Try a larger ear tip and make sure the device is inserted securely. A loose ear tip can cause sound leakage and may increase whistling.

Try a smaller ear tip or wear the device for shorter periods while adjusting. If discomfort continues, stop using the product and contact support.

No. The product details show each unit is approximately 2.4g, making it lightweight for daily wear.

Place both devices into the charging case and make sure they are seated correctly. The case display and indicator lights help show charging status.

Based on the product details, the devices are designed for up to 40 hours of battery life on a single charge, depending on volume level, environment, and settings.

The product details indicate that the charging case can recharge the devices approximately 6–7 times, with total usage support up to around 280 hours depending on actual use.

The charging case includes a digital display that shows the battery level. Charge the case when the battery level is low.

The product uses a Type-C charging port according to the product structure details.

Whistling, also called feedback, can happen when sound leaks from the ear canal and is picked up again by the microphone. It is commonly related to fit, volume, or placement.

• Lower the volume before wearing the device.
• Try a larger ear tip.
• Make sure the ear tip is inserted securely.
• Place the device correctly behind the ear.
• Keep the ear tip and sound outlet clean.

If you are new to hearing support devices, amplified sound may feel unusual at first. Start with low volume and wear the device for short periods while adjusting.

Hearvello uses digital sound processing designed to support everyday listening. Sound performance can vary depending on environment, fit, volume level, and individual needs. No hearing support device can remove all background sounds completely.

32-channel digital processing refers to the device's ability to process sound across multiple frequency ranges to support everyday listening.

Use the included cleaning brush to gently remove earwax or debris from the ear tip and sound outlet. Do not wash the device with water.

For best performance, clean the ear tips and sound outlet regularly, especially after daily use.

The charging case includes a UV light feature designed as an additional storage-care feature while the devices are placed inside the case.

For best performance, please still clean the ear tips and sound outlet regularly with the included cleaning brush. Do not wash the devices with water.

Hearvello should be kept away from water, showers, heavy moisture, and excessive sweat unless a specific water-resistance rating is stated in your product documentation.

Yes. Hearvello offers a 45-day return window beginning on the delivery date. Review the Return & Refund Policy for eligibility and instructions.

Many common issues are related to ear tip fit, volume level, or first-time setup. Our support team can help you troubleshoot these issues step by step.

Yes. Hearvello offers a 1-year limited warranty for eligible product defects under normal use.

Warranty may not cover damage caused by water exposure, misuse, accidental damage, unauthorized repair, heavy impact, or normal wear of accessories such as ear tips.

No. This product is intended for adults. It is not intended for children.

This product is intended for general adult daily hearing support. If you have severe or profound hearing difficulty, please consult a licensed hearing care professional before use.

Please consult a licensed hearing care professional if you experience:

• Sudden hearing changes
• Severe hearing difficulty
• Ear pain or fluid discharge
• Dizziness
• Hearing loss after injury
• Ringing in one ear
• A medically complicated ear condition

No. Hearvello is designed to support everyday listening by amplifying and processing sound. It does not restore natural hearing or replace professional hearing care.

If you experience sudden hearing changes, ear pain, dizziness, fluid discharge, ringing in one ear, or severe hearing difficulty, please consult a licensed hearing care professional.

After a long period of reduced hearing, the brain may need time to get used to everyday sounds again. Voices, footsteps, dishes, paper, or your own voice may feel louder at first.

This adjustment is normal for many new hearing-aid users. Start with low volume and increase wearing time gradually.

• Common feeling: sounds may feel sharp, noisy, or unfamiliar.
• Best approach: begin in quiet rooms and wear the devices for short sessions.
• Daily practice: add listening time slowly and practice with familiar voices or natural sounds.

• Common feeling: you may hear more, but understanding speech in noise can still be challenging.
• Best approach: practice short conversations, repeat key words, and use captions when helpful.
• Goal: help your brain reconnect sound, speech, and meaning over time.

• Common challenge: family gatherings, phone calls, and public places may still take practice.
• Best approach: gradually try more real-life listening environments.
• Helpful tip: face the speaker, reduce background noise when possible, and ask people to speak clearly.