Charge before first use
Place both devices into the charging case and make sure they are seated correctly. Fully charge before first use.
Hearvello Support Center
Help for setup, fit, charging, and everyday use.
Find simple guidance for getting started with your Hearvello pair, reducing whistling, caring for your device, and getting support with orders or warranty.
Choose a help topic
What do you need help with?
Start with the topic that best matches your question. Each section includes simple first-use instructions and troubleshooting guidance.
Setup Guide
Charge, wear, and adjust your Hearvello pair for first use.
Fit & Whistling Help
Reduce whistling and find a more comfortable ear tip fit.
Charging & Care
Learn how to charge, clean, store, and protect your device.
Returns & Warranty
Review trial, warranty, return, and order support information.
04 Returns & Warranty
Review trial, warranty, return, and order support information.
Go to warranty support
Setup Guide
Start in five simple steps.
Use this guide when setting up your Hearvello pair for the first time. Start slowly, choose a comfortable fit, and adjust volume gradually.
Choose the right ear tips
Start with the installed ear tips. If the fit feels loose or you hear whistling, try another size.
Wear behind your ear
Place the device comfortably behind your ear, then gently insert the ear tip. The wire should sit naturally.
Start with low volume
Begin at the lowest comfortable volume. Increase slowly until speech sounds clearer without feeling too loud.
Test in a quiet room
Try a short conversation or TV at a normal volume before using it in louder environments.
01 Charge before first use
Place both devices into the charging case and make sure they are seated correctly. Fully charge before first use.
02 Choose the right ear tips
Start with the installed ear tips. If the fit feels loose or you hear whistling, try another size.
03 Wear behind your ear
Place the device comfortably behind your ear, then gently insert the ear tip. The wire should sit naturally.
04 Start with low volume
Begin at the lowest comfortable volume. Increase slowly until speech sounds clearer without feeling too loud.
05 Test in a quiet room
Try a short conversation or TV at a normal volume before using it in louder environments.
Fit & Whistling Help
If you hear whistling, start here.
Whistling is usually caused by volume being too high, the ear tip not sealing comfortably, or the device not sitting securely.
Lower the volume first
Start low, then increase slowly after the device is placed securely.
Try a larger ear tip
A better seal can reduce feedback and improve comfort.
Reposition the device
Make sure the device sits naturally behind your ear without pulling.
Check hair or glasses
Hair, glasses, or hats rubbing the microphone can affect sound.
01 Lower the volume first
Start low, then increase slowly after the device is placed securely.
02 Try a larger ear tip
A better seal can reduce feedback and improve comfort.
03 Reposition the device
Make sure the device sits naturally behind your ear without pulling.
04 Check hair or glasses
Hair, glasses, or hats rubbing the microphone can affect sound.
Charging & Care
Keep your Hearvello pair clean, dry, and ready.
A simple daily routine helps keep your device working comfortably for everyday listening support.
Charge after use
Place both devices in the charging case when not in use.
Keep ear tips clean
Wipe gently with a soft dry cloth. Do not rinse with water.
Avoid moisture and heat
Keep away from water, steam, direct heat, and harsh cleaners.
Store in the case
Use the charging case for safer storage and easier charging.
Charge after use
Place both devices in the charging case when not in use.
Keep ear tips clean
Wipe gently with a soft dry cloth. Do not rinse with water.
Avoid moisture and heat
Keep away from water, steam, direct heat, and harsh cleaners.
Store in the case
Use the charging case for safer storage and easier charging.
Orders, Returns & Warranty
Support after your order.
Find quick links for returns, warranty, shipping updates, and order-related questions.
30-Day Trial
Try Hearvello in your own daily routine. Review your store policy for return eligibility and return window details.
1-Year Warranty
Covered support for eligible product issues. Damage from misuse, water exposure, or unauthorized repair may not be covered.
Track Your Order
Check shipping updates and delivery progress using your order information.
Track orderNeed Help?
Contact support with your order number and a short description of the issue.
Contact support30-Day Trial
Try Hearvello in your own daily routine. Review your store policy for return eligibility and return window details.
1-Year Warranty
Covered support for eligible product issues. Damage from misuse, water exposure, or unauthorized repair may not be covered.
Track Your Order
Check shipping updates and delivery progress using your order information.
Track orderNeed Help?
Contact support with your order number and a short description of the issue.
Contact supportQuick Answers
Common support questions.
These answers cover the most common setup and first-use questions. For more details, visit the full FAQ page.
View full FAQWhat should I do if the sound feels too loud?
Lower the volume first, then increase slowly. Try the device in a quiet room before using it in noisy environments.
Why do I hear whistling?
Whistling can happen when volume is too high or the ear tip does not seal comfortably. Try lowering the volume or changing ear tip size.
How do I know which ear tip to use?
Choose the ear tip that feels secure and comfortable. A loose fit may cause whistling or weaker sound.
Can I wear Hearvello all day?
Start with shorter sessions and slowly increase wear time as you adjust. Remove the device if it feels uncomfortable.
Still need help?
Contact Hearvello Support
Include your order number, the issue you’re experiencing, and any steps you’ve already tried. Our support team can help with setup, charging, fit, and order questions.
Hearvello is intended for general daily listening support. It is not intended to diagnose, treat, cure, or prevent hearing loss. If you experience sudden, severe, or one-sided hearing changes, ear pain, drainage, dizziness, or ringing, please consult a licensed hearing care professional.